Faqs

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Customer Questions

Frequently Asked Questions

General
Who are Yeego.com?
How do Yeego.com websites offer such favourable rates?
Who do I actually interact with when using the Yeego.com enquiries and reservation service?
Are all hotel rates published on Yeego.com websites quoted in US Dollars?
If necessary will I be able to contact the local Yeego.com representative while I am at my destination?
With regards to booking through Yeego.com does it matter where I live?
What do I do if I have any additional questions or comments?

Bookings
How do I make a hotel reservation?
Can I make reservations for more than one hotel room at a time?
Can I make reservations at more than one hotel?
Do I need a credit card to make a reservation?
Once I submit my booking is my reservation confirmed?
What if there is no availability at the hotel I have requested?
How will I receive confirmation of my hotel reservation?
What happens if I want to amend or cancel my reservation?
What is included in the hotel price?
Are Yeego.com rates quoted per room?
What do I do when I get to the hotel?
Can I book other services through Yeego.com?

Client Control Panel
What is the client control panel?

Bonus Program
Bonus Points FAQs

Policies
Does Yeego.com have a standard reservations and cancellation policy?
Does Yeego.com have a privacy policy?

Security
Should I be concerned about entering my credit card details on the Yeego.com website?
Who will charge my credit card and when will it be charged?

General
Who are Yeego.com?
Yeego.com is a division of Bisca (International) Investments Ltd, a travel & leisure group with interests in travel related online ventures, restaurants and leisure concepts. The concept of Yeego.com involves integration between Yeego.com Head Office, accredited and established specialist local tourist facility providers as well as several of the worlds largest hotel consolidators. This means that all destinations within the Yeego.com network of websites are maintained and administered with the help of experienced wholesale travel representatives. Yeego.com is a dynamic worldwide network with representation in every corner of the world! To view all current contact details please click here now!
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How do Yeego.com websites offer such favourable rates?
Within the Yeego.com network many destinations have local representation. It is the duty of these representatives to continuously negotiate on behalf of the Yeego.com network. Yeego.com is also associated with several large, worldwide hotel consolidators who have also negotiated special deals for Yeego.com portfolio. These deals are passed directly on to you. As hotels generally only sell "rack rates" to the public you will find that booking through Yeego.com service will save you money.
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Who do I actually interact with when using the Yeego.com enquiries and reservation service?
In many cases Yeego.com has made it possible for you to deal directly with a Yeego.com representative at your destination. This means all enquiries and reservations for those destinations are handled by appropriate representatives at the relevant destination points. In all other cases your reservation is handled by Yeego.com associated central reservations. Yeego.com Head Office does however monitor all correspondence and interaction in order to maintain the highest levels of quality and service.
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Are all hotel rates published on Yeego.com websites quoted in US Dollars?
No, they are not - although most rates are published in US Dollars and Euro's certain Yeego.com representatives prefer to quote rates in their own local currencies. You will find this information, which is clearly displayed, wherever rates are published.
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If necessary, will I be able to contact the local Yeego.com representative while I am at my destination?
Where there is a Yeego.com representative, all contact details for local are provided along with your reservation confirmation.
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With regards to booking through Yeego.com does it matter where I live?
No it does not matter, we are a global community so whether you live on the moon or on Mars you will always be able to book with Yeego.com.com.
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What do I do if I have any additional questions or comments?
Please send your questions and comments to info@Yeego.com.com and we will respond as soon as possible.
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Bookings
How do I make a hotel reservation?
To make a hotel reservation, once you have selected the hotel of your choice, simply click on the book now button and follow the process as directed on the screen. After submitting your booking request you will receive an automated confirmation of receipt email along with your customer login details to access your bookings via your online client control panel. Unless an instant booking is made all other reservations will be confirmed within 24 hours, except on weekends and during public holidays.
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Can I make reservations for more than one hotel room at a time?
Yes you can. All booking forms allow for multiple room bookings.
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Can I make reservations at more than one hotel?
Yes you can, simply follow the same process for each hotel reservation. You will however have to book one hotel at a time.
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Do I need a credit card to make a reservation?
Yes you will need a credit card to confirm a reservation as Yeego.com and its representatives do not accept any other form of payment at this time.
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Once I submit my booking is my reservation confirmed?
Where a Yeego.com representative is involved your reservation will only be confirmed once all the necessary arrangements have been made and confirmed to you via your online control panel and email. Where the real time system is used, lodging reservations are made in real time and your confirmation should only take a few seconds. You will receive an automated email with your client login details along instructions. Please note all amendments, cancellations and correspondence must be done through your client control panel.
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What if there is no availability at the hotel I have requested?
At the time of booking your hotel you will be given the option to allow a Yeego.com representative to book an alternative hotel should your first choice not be available. All recommendations will be based on the features and location of your original choice. You will have the right to refuse any alternate recommendations at no cost to you. [back to the top]

How will I receive confirmation of my hotel reservation?
Once your reservation has been confirmed you will be informed by email aftrewhich you will be able to log in to your client control panel, loacted at https://www.yeego.com/client/, and print off your hotel vouchers & receipt. Your receipt & vouchers will provide you with all important details including local representative contact details, hotel contact details, details of all other applicable service providers and any other relevant instructions. Service providers will accept your vouchers as a form of payment. This is standard procedure unless otherwise stated.
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What happens if I want to amend or cancel my reservation?
To amend or cancel your booking you will need to login to your client control panel located at https://www.yeego.com/client/ and take action accordingly. Cancellation charges will be in accordance to the bookings policy of the relevant destination. Standard booking policy unless your otherwise informed is as follows :Reservations cancelled 15 or more working days prior to arrival date will incur a GBP 0.00 cancellation charge. For cancellations made between 14 and 5 days prior to your arrival date a penalty charge equivalent to GBP 15.00 will be incurred. Any cancellations made less than 5 days prior to arrival will incur a cost of 1 night's accommodation. If you do not show up at the hotel you will be charged a fee equivallent to 1 night's accommodation. The above cancellation policy always applies unless you are otherwise informed. If you are not in agreement with any amendments to the above booking conditions reflected in your reservations confirmation email you will have the right to cancel your booking immediately without incurring any charges.
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What do I do when I get to the hotel?
Unless otherwise stated, the relevant Yeego.com representative will have prepaid all payments for your accommodation. Please ensure you print off your vouchers at your client control panel located at https://www.yeego.com/client/ and present these vouchers to the hotel upon check in. Any further instructions will be detailed in your confirmation email. [back to the top]

What is included in the hotel price?
As each hotel has different policies you will need to check the hotel information qualifier, which is clearly visible on each of the hotel pages.
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Are Yeego.com rates quoted per room?
Yes, all Yeego.com rates quoted are per room and not per person.
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Can I book other services through Yeego.com?
Yes you can. Yeego.com website has a lot more to offer than just hotel reservations, this is what makes us special and different!
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Client Control Panel
What is the client control panel?
Anything to do with your bookings must be done through your online client control panel - amendments, cancellations, correspondence, etc. The panel is located at https://www.yeego.com/client/ and your login details would have been sent to you via email. If you have lost your login details you can retrieve them by clicking on the "I forgot my password" link located at https://www.yeego.com/client/.

Once logged into your client panel you will be presented with a list of all your bookings. To see the details of a particular booking or to respond to a pending message click on the reference number of the relevant booking.

Once in the detail area of a particular booking you will see all the details of your booking including the bookiing status; at the bottom of the screen you will see all recorded correspondence and booking activity in order of date. You will also see 5 options:

Make a cancellation request

Select this option if you would like to cancel your booking.

Send agent a message

Select this option if you need to interact with your booking agent for any reason whatsoever. All correspondence between you and the booking agent will be recorded at the bottom of the page for easy future reference

Print your voucher

Once your booking has been confirmed please select this option. You will need to print off your hotel vouchers and present them to the hotel upon your arrival. The hotel will accept these vouchers as your form of payment.

Print your invoice

Once your booking has been confirmed you will be able to print off your invoice, which will include all details of your booking together with the relevant charges.

Submit New Credit Card Details

Select this option should you need to submit new credit card details via our secure server.
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Policies
Does Yeego.com have a standard reservations and cancellation policy?
Yeego.com does have a standard reservation and cancellation policy. Specific terms however will differ depending on the destination. These details will be presented to you before you are able to proceed with any reservation. Any amendments to published booking conditions will be presented to you, by the appropriate Yeego.com representative for your approval before confirmation. For real time reservations you will be presented with the booking conditions and cancellation policies. Please note all cancellations must be made through your client control panel.
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Does Yeego.com have a privacy policy?
Yeego.com has a very strict privacy policy, please click here for more details.
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Security
Should I be concerned about entering my credit card details on the Yeego.com website?
No you should not be. Yeego.com online reservations system has a secure server with full 128-bit encryption technology to ensure that your details are completely encrypted for secure transmission over the Internet.
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Who will charge my credit card and when will it be charged?
All Payments are processed by our central charge processing office. Your credit card will be charged 14 working days prior to your arrival date unless otherwise stated.
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Feel free to contact us for more information!